Chappell Hill Sausage Company

Reviews about Chappell Hill Sausage Company

• 1 / 5

  By Somar Leal
  My husband and I are native texans and loved their sausage enough that when we moved out of state we found a way to order it and have it shipped. We did this once while in IA and had a very good experience. Shipped in good time with dry ice and everything looked amazing.
  
  This time however was the worst experience EVER. The "shipping and handling" charge was in the $40 range and we had only purchased about $40 worth of sausage. Figured it was worth it to have good sausage. Well two weeks go by and we are wondering where's our sausage. No email confirming shipping with tracking as most business' do, nothing. So next day we go out to our warehouse and find one of the boxes that came off the FED-EX GROUND truck was our sausage. YES I SAID GROUND. They shipped perishable food ground and it took 3 days to get to us in the panhandle of FL (not a big distance by any means). One of the links was already thawing out so we had to rush it home. We ate the thawed meat that night and I will say it tasted TERRIBLE (not what we have gotten in the past).
  
  I sent a complaint, and three weeks later nothing. I went to the website to submit the complaint and 2 days later NOTHING. THE CUSTOMER SERVICE IS HORRENDOUS and I will find another TX Sausage company to get my sausage from now on. A little customer courtesy goes a long way. Oh and WHY DID I PAY $40 SOMETHING IN SHIPPING AND HANDLING TO WAIT 2 WEEKS AND GET IT THROUGH GROUND (3 DAYS)??? HORRIBLE.
  August 24, 2016
• 4 / 5

  By Leslie Varney
  Food was great, servers were great, however, the lady that took our order was terrible. She was rude, not only to my husband and I, but also to my children!! Something strange was that she was smiling and laughing with the customer who came after us. We also placed an order "to go", when she took it to our table she basically threw it down, we said thank you and she didn't respond! Shame shame!
  June 09, 2016